Tutoria
"Turning healthcare data into access"
San Diego, California
United States
Last login:
9/29/2025
Quest Analytics Introduction
Overview:
Tutoria is a web platform connecting seekers of knowledge services with volunteers eager to make a difference. It supports programs such as:
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Preparing clients for the U.S. Naturalization Exam.
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Helping non-native English speakers practice conversational and written English.
Problem Statement:
The existing volunteer dashboard was bulky, repetitive, and confusing:
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Multiple pathways led to the same pages.
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Content was repeated unnecessarily across different sections.
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Inbox and timesheet features were buried, requiring too many steps.
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Volunteers often struggled to review or update their schedules and hours.
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Sending a new message was unclear, often leading to abandoned tasks.
User testing revealed significant usability issues:
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Misclick rate: 24% (unusually high).
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Average time per screen: 11.1s (goal: 2–4s).
These patterns suggested that volunteers were frustrated, inefficient, and at risk of disengagement.
The Outcome
Design Solutions:
Inbox
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Added clear unread indicators.
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Allowed inline replies without leaving the message view.
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Enabled visibility of full message history in one place.
Timesheets
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Partnered with business teams to remove separate timesheets per client.
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Introduced a general timesheet where volunteers could track all hours.
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Allowed editing and saving on the same page, reducing clicks and load times.
Matches Screen
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Edited down extraneous information for cleaner, more scannable cards.
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Replaced per-card to-dos with a centralized to-do section at the top (e.g., unread messages, incomplete timesheets).
Cross-Functional Collaboration:
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Held weekly syncs with engineering to align on feasibility.
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Gathered engineering feedback early to avoid issues from prior iterations.
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Adjusted designs continuously to accelerate handoff and production.
This collaborative workflow sped up production and ensured alignment between design and technical constraints.
Results:
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Misclicks reduced from 24% → 3%.
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Average screen time dropped from 11.1s → 2.1s.
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Volunteers reported greater clarity and efficiency in completing their core tasks.
Reflection:
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This project reinforced the impact of streamlining user pathways and removing redundancy. Small but intentional changes — like consolidating timesheets or enabling inline replies — made a measurable difference in both efficiency and satisfaction.
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If I had additional time, I would further explore:
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Expanded usability testing to validate edge cases.
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Additional analytics tracking to monitor long-term volunteer retention after the redesign.
Tutoria is in your extended network
The Process
Research & User Insights:
We gathered user feedback from prior testing sessions and consistently heard the same pain points:
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Navigation confusion: Users weren’t sure which path to take to complete simple tasks.
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Fragmented workflows: Actions like replying to a message or editing hours required loading new screens unnecessarily.
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Overloaded content: Match cards and status sections contained redundant or non-essential information.
This research shaped the goals for the redesign:
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Simplify pathways for core tasks.
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Reduce repetitive content across screens.
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Improve ADA compliance for accessibility.
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Streamline communication and scheduling features into fewer, more efficient screens.
Design Goals:
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Inbox: Make messaging intuitive, central, and seamless.
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Timesheet: Consolidate multiple timesheets into one editable, all-in-one page.
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Matches screen: Reduce clutter, keep only relevant details, and surface important actions in a single to-do area.
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Navigation: Move core features (Inbox, Timesheets) into the main navigation bar instead of hiding them on match cards.
(previous designs)
